FAQ

Questions before you order.

Helpful answers on made-to-order printing, framing, personalization, shipping, and choosing the right size.

Good to know Made to order

Every piece is printed, framed, and packed for your order in 2–3 business days, then shipped with tracking.

FAQ

The quick answers.

Production, framing, sizing, shipping — and who to ask when it's your specific wall.

How long does production take?

Every Gallara piece is made to order — printed, quality-checked, framed, and packed within 2–3 business days. Domestic delivery typically takes another 3–7 business days after production; international delivery 7–20. Your order ships with tracking from day one.

Do framed pieces arrive ready to hang?

Yes. Framed pieces arrive in solid-wood frames with hanging hardware fitted, protective corners, and a layout-friendly placement guide — out of the box and onto the wall.

What happens if my piece arrives damaged?

We remake it. Send a photo of the piece and packaging within a few days of delivery via the contact page, and we'll put a replacement into production at no cost. Details are on our shipping page.

What size should I choose?

The rule we hang by: above a sofa or console, art should span 60–75% of the furniture's width, with centers at 57–60" eye level. The size guide covers every placement, the calculator does the math for your wall, and the Wall Finder answers it in sixty seconds.

Can I personalize a piece?

Yes — Gallara Personal turns places, dates, recipes, maps, and family moments into framed art. Tell us the story on the contact page and we'll confirm the details with you before anything goes to print.

Do you ship internationally?

Yes — worldwide, tracked. International orders typically arrive 7–20 business days after the 2–3 day production window. Any customs duties follow your country's rules; full details on the shipping page.

Will the colors match my screen?

We print archival giclée on gallery-grade stock, so tones are rich, true, and made to last decades without fading. Screens vary slightly in brightness and warmth, so expect a faithful — not pixel-identical — match, usually a touch softer and more natural in person.

Can I order for an Airbnb, staging, or design project?

That's what Gallara Trade is for — trade pricing, multi-room packages, and a real point of contact. Apply for an account or request a project quote and we'll plan the walls with you.

The Gallara Promise

Send the room, memory, or order question.

01 Made to order

Printed and framed for your order — never warehoused, never mass-stocked.

02 Arrives ready

Solid-wood framing, fitted hardware, and careful packing — tracked to your door.

03 We make it right

Damaged in transit? Send a photo and a replacement goes straight into production.